At The Tuition College, our mission is to provide high-quality, supportive, and inspiring tuition that helps every student thrive.
We believe that success comes from a partnership between the College, the Student, and the Parents, working together to build confidence, raise standards, and unlock each child’s full potential.
These Terms and Conditions govern the relationship between The Tuition College, the Parent/Guardian, and the Student upon enrolment. By signing up, you agree to abide by the following terms:
1. Attendance Policy
- Consistent attendance is essential to your child’s academic progress.
- Parents must inform The Tuition College in advance if a student is unable to attend a scheduled session.
- If your child is unable to attend a scheduled lesson, a catch-up session may be offered, subject to tutor and room availability, but cannot be guaranteed.
- Lessons are billed strictly on a per-hour basis.
- Payment is required for all attended hours, and for any booked hours not cancelled with at least 24 hours’ notice (see Section 5).
- All parents are required to register a valid bank card upon enrolment. Your card will be securely stored and either:
- Charged automatically after each completed lesson, or
- Charged in advance if you have chosen a weekly or monthly advance payment plan.
- Persistent non-attendance or repeated absences without notice may result in removal from classes.
2. Student Behaviour & Code of Conduct
Students are expected to:
- Arrive at least 10 minutes before the start of their lesson, ready to learn and engage positively.
- Complete all homework and assignments to the best of their ability and bring them on the appropriate day.
- Bring a pencil case containing a pen, pencil, rubber, ruler, and writing pad, along with a bag to carry their materials.
- Show respect to staff, fellow students, and the learning environment at all times.
- Abide by the College’s zero-tolerance policy on bullying, inappropriate language, and disruptive behaviour.
- Take care of books, folders, and any learning materials provided by the College.
Failure to follow the behaviour policy may result in disciplinary action, including removal from The Tuition College.
3. Communication & Reports
- All communication (attendance updates, homework reminders, reports, and fee notifications) will be managed through the TutorBird Parent Portal. It is essential that parents/guardians log in regularly to stay informed of their child’s progress and any important updates.
- Additional communication may be sent via email or SMS — please ensure your contact details are kept up to date.
- Parents are responsible for immediately updating The Tuition College with any changes to home address, contact telephone numbers, emergency contacts, or email addresses.
- The Tuition College maintains regular contact with parents regarding both academic progress and financial matters.
- Where fees are falling behind, we will make every effort to communicate promptly to prevent arrears.
- If a student’s progress is identified as unsatisfactory, we will take supportive and proactive steps, which may include:
- Recommending the student attend a Focus & Study Skills session to help build motivation, engagement and learning strategies.
- Arranging a meeting with parents to discuss concerns and create a support plan.
- Where significant concerns remain-such as lack of effort, negative attitude, or ongoing disruptive behaviour, the College reserves the right to review the student’s enrolment.
The Tuition College is committed to supporting every student. We believe education is a three-way partnership between the College, the Student, and the Parents. By working together, we can raise standards and help your child reach their full potential.
4. Parent/Guardian Responsibilities
Parents/Guardians agree to:
- Ensure punctual and consistent attendance. Students must arrive at least 10 minutes before their scheduled lesson.
- Support homework completion and preparation for lessons.
- Establish a structured routine at home to support learning and revision.
- Notify The Tuition College in advance of planned absences or unforeseen circumstances.
- At registration, parents/guardians must confirm who is authorised to collect their child. If these arrangements change, you must inform us in advance. We will not release a student to an unauthorised adult.
- Parents/guardians must ensure their child has safely entered the building before leaving at drop-off. Please do not leave until your child is inside the premises.
- Collect students promptly at the end of their session.
- Inform us immediately of any changes to emergency contact details or family circumstances that may affect safeguarding.
- Attend parent meetings and progress reviews when requested.
- Support and reinforce The Tuition College’s rules and expectations.
- Treat all members of staff with courtesy and respect.
- Ensure tuition fees are paid on time and that accounts do not fall into arrears.
Examinations and Application Deadlines
- As a parent or guardian, it is your responsibility to research and keep track of all open day dates, exam registration deadlines, and examination dates relevant to your child’s education.
- While The Tuition College may provide guidance and reminders where possible, we cannot accept responsibility for any missed deadlines.
- Parents must ensure they have researched and planned all applications in advance.
5. Cancellation & Absence Policy
- 24 hours’ notice is required to cancel a booked lesson without charge.
- Where less than 24 hours’ notice is given, or where a student does not attend (“no-show”), the full hourly rate for the booked session will be charged.
- In genuine emergencies or illness, please notify the College as soon as possible.
- Three or more unnotified absences may result in a review of the student’s place, which could lead to temporary suspension or removal from the register.
6. Tuition & Fees
- Lessons are billed on a per-hour basis.
- Payment is required for:
- Hours attended, and
- Hours not cancelled with at least 24 hours’ notice (see Section 5).
- Parents may choose from the following payment options:
- Monthly in advance (preferred) – secures your child’s place and ensures lessons are booked for the month ahead.
- Weekly in advance – payment is due at the start of each week to cover that week’s lessons.
- We strongly recommend that all parents register a valid bank card with The Tuition College. This ensures payments can be taken automatically after each attended lesson (or for any lesson not cancelled with 24 hours’ notice). A receipt will be issued for every transaction.
- Pay-as-you-go (after the lesson) – an invoice will be sent via SMS or email with a secure Pay link by Stripe. Payment must be made promptly using any major debit or credit card. No Stripe account is required.
- Cash payments are accepted only as a last resort. Where possible, we encourage payments via the portal or the link provided so there is a clear audit trail for both parents and the College.
- Payment receipts are issued electronically for every transaction.
- Late or missed payments may result in suspension until the balance is cleared.
- Fees are reviewed annually, with advance notice of any changes.
- Overpayments and Credit
If a parent makes an overpayment, the additional amount will be held as a credit on their account to be used against future lessons.- We do not issue refunds for overpayments. Any credit must be used before a student leaves The Tuition College.
- Where a student has left, any remaining credit must be used within six months of the leaving date.
- Credit may also be transferred to a sibling’s account within the same household, but it cannot be transferred to other families.
- After six months, any unused credit will be forfeited.
7. Safeguarding and Welfare
- The Tuition College is committed to safeguarding the welfare of all students.
- All staff are DBS-checked and appropriate safeguarding policies are in place and available upon request.
- Parents must inform us of any relevant medical conditions, allergies, or special educational needs that may affect their child’s welfare or learning.
8. Termination of Tuition
- Parents may withdraw their child from tuition once all outstanding balances are cleared.
- The College reserves the right to terminate tuition immediately in cases of serious misconduct, non-payment, or breach of this agreement.
9. Data Protection
- Personal information collected during registration is securely stored and used only for tuition, billing, and safeguarding purposes.
- The Tuition College complies with the UK General Data Protection Regulation (UK GDPR). A full privacy policy is available on request.
10. Agreement
By enrolling your child at The Tuition College, you confirm that you have read, understood, and agreed to abide by these Terms and Conditions. Both parents/guardians are required to acknowledge this agreement, and students are expected to follow the College’s rules and expectations.